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Guidance & Support
If you received Jupiter as a gift we will give you store credit for the gift’s value.
Banks can be super slow, so please wait at least three days for your refund to process. We wish refunds could be instant and appreciate your patience.
If nothing shows on your statement, please call your bank. They can often see your refund processing before it actually shows up in your account.
If at any point you want to double check with us to make sure your purchase has been refunded, just reach out: firstname.lastname@example.org.