FAQ

FAQ

Got questions? We’re here to help!

Email us at [email protected] or click the chat on the bottom right.

CBD Questions

CBD (short for Cannabidiol) is a natural compound found in hemp plants. It’s made by drying the plant after harvest and then using pressure and heat to extract it. 

Jupiter products are made by drying only hemp flowers, the most valuable and powerful part of the plant.

CBD has a wide variety of positive effects, but it is always non-psychoactive. That means it doesn’t get you high so you can always keep a clear head.

Yes. The 2018 Farm Bill made CBD oil and other hemp-derived products legal in the United States, as long as they have less than 0.3% THC. 

All Jupiter products are legal, fully Farm Bill compliant, and lab tested to prove that. They can be shipped nationwide without prescription and will never get you high.

That being said, while CBD is legal on a national level, please always check your state and local laws before buying to make sure CBD is legal where you live. It is your responsibility to know and follow your local, state, and federal laws.

No. While CBD has a lot of positive effects on your body, it is not psychoactive. That means it cannot get you high. So you can enjoy the benefits of CBD while keeping a clear head.

Many people confuse THC and CBD, which are two different substances made from different varieties of the cannabis plant. 

CBD comes from industrial hemp, which has less than 0.3% THC. THC is made from marijuana plants, which have a lot of THC. Both hemp and marijuana are two different varieties of cannabis (similar to lemon and orange both being citrus plants).

In short, hemp and marijuana are two varieties of the same plant – cannabis. Just like oranges and lemons are both fruit from citrus plants, hemp and marijuana are both varieties of the cannabis plant.

Both hemp and marijuana plants produce CBD and THC but in very different amounts. 

Hemp plants contain a lot of natural CBD but very little THC. Jupiter CBD Oil, for example, is made only from hemp plants and then filtered to remove any remaining THC.

Marijuana plants, on the other hand, contain high levels of THC and much less CBD. They are grown to make marijuana for recreational and medical use.

CBD is non-psychoactive. That means it cannot get you high. So when taking CBD, your state of mind won’t be altered. That’s why CBD made from hemp plants is legal nationwide.

THC, on the other hand, is best known for its psychoactive effects – in other words, it makes you high. That’s the reason THC is still more regulated than CBD in the United States. 

Hemp seed oil and hemp extract are often used interchangeably, but they are very different products – and only one of them actually contains CBD!

Hemp extract is made from the leaves and flowers of the hemp plant. It contains many beneficial cannabinoids like CBD.

Hemp seed oil (sometimes called hemp oil) is made only from the seeds of the hemp plant and contains no cannabinoids, including no CBD. It’s a healthy oil that has many uses but has no CBD in it.

Yes. CBD is a 100% natural compound found in and made from the hemp plant. We use only U.S. grown, organic hemp plants to ensure our CBD extract is always pure, potent, and all-natural.

No. While CBD can help support better sleep and help you with stress, it generally does not make people drowsy. CBD can have an overall relaxing effect but shouldn’t make you feel sluggish.

All of our products contain less than the U.S. legal limit of 0.3% THC. That’s why we can ship them nationwide.

However, your body could metabolize CBD in a way that may show as a false positive on a drug test. Also, since our products may contain trace amounts of THC, we cannot guarantee that you pass a drug test. So please always use discretion.

Full spectrum hemp extract that contains all cannabinoids and terpenes, including THC, is called full spectrum hemp extract. It retains the most natural components from the raw hemp plant.

Broad spectrum hemp extract that contains all cannabinoids and terpenes, but has no THC, is called broad spectrum hemp extract. It retains most natural components from the raw hemp plant, but the THC is completely removed.

Both full spectrum and broad spectrum CBD products are required to contain less than 0.3% THC by law in the U.S. by the way. So neither CBD products can get you high.

Yes. CBD isolate, as the name suggests, is pure CBD and nothing else. While that may sound good at first, you get much better results by taking CBD together with the other natural compounds found in the hemp plant, just like nature intended.

This includes the naturally occurring cannabinoids CBG and CBC and terpenes (essential oils) found in hemp plants. In short, the closer you stay to the raw plant, the better the effects. 

That’s why we only use whole hemp extract in our products and never isolates. The results are dramatically different and it’s easy to feel the difference.



Cannabinoids are natural compounds found in hemp plants. THC and CBD are the two most well-known cannabinoids, but more than 120 others have been discovered.

Jupiter CBD oil contains a variety of cannabinoids like CBD, CBG, and CBC but always less than 0.3% THC to ensure the product is legal nationwide and cannot get you high. This way you can enjoy all the benefits of CBD oil and still keep a clear head.

Terpenes are natural compounds found in all plants. They are what make fruits, vegetables, and other plants taste and smell the way they do. Picture the sweet smell of an orange, or the fresh scent of mint. That’s terpenes doing their thing!

Hemp plants produce a variety of natural terpenes, too. Jupiter stays close to nature by including these organic hemp terpenes in our final products. They enhance the smell, taste, look, and results of our our our CBD Drops.

When you take minimally processed hemp extract, you maintain most of the natural cannabinoids and terpenes (essential oils) found in the raw hemp plant. Those include CBD, CBG, and CBC.

Cannabinoids and terpenes, when taken together, work synergistically and improve each other’s effects for much better results. In short, the sum is really larger than its parts. This powerful synergy is what’s known as the entourage effect.

Product Questions

If you’re a CBD beginner we recommend using our 450mg strength and to take a single serving per day. That’s a great starting point for most people.

Keep in mind – while you can typically feel results within 15-30 minutes, CBD takes some time to show its full effects. So give it 30 days for the best results.

Yes, absolutely. The best way to feel Jupiters results is to try it for yourself! 

That’s why we offer a convenient and affordable sample bottle with enough CBD oil for two weeks. 

You can get your Jupiter sample right here.

You can typically feel the effects of CBD after about 15-30 minutes and they usually last for about 4-6 hours. This can vary a bit depending on how empty your stomach is, how much you weigh, your gender, and more. Every body is different.

FYI, it can take a bit of time for you to feel the full effects of CBD, so use Jupiter daily for at least 30 days to experience the full results.

No. CBD is not psychoactive so it can never get you high or alter your state of mind.

CBD (made from hemp plants) is sometimes confused with its cousin THC (made from marijuana plants). While they are both cannabinoids and both come from varieties of the cannabis plant, only THC can actually get you high.

Check out our CBD Beginner’s Guide which covers everything you need to know about CBD.

 

All of our products are compliant with the 2018 Farm Bill, meaning they contain less than the U.S. legal limit of 0.3% THC which makes them legal nationwide. 

In other words, no Jupiter products can get you high. You can always consume them with confidence.

All of our products contain less than the legal limit of 0.3% THC. However, your body can metabolize CBD in a way that may show as a false positive on a drug test. 

Additionally, since our products can contain trace amounts of THC, we cannot guarantee that you pass a drug test. Please always use discretion when using CBD products.

Jupiter CBD oil tinctures are 100% USDA certified organic and contain only four simple ingredients:

 

1) Our USDA organic full spectrum hemp extract contains the natural CBD and other cannabinoids responsible for the positive effects of Jupiter. 

2) The USDA organic MCT oil is made from fresh coconuts and is used as the carrier oil (the oil the hemp extract is put into for easier use).

3) The USDA organic peppermint oil is added for an incredibly fresh taste and smell.

4) Lastly, our USDA organic hemp terpenes are preserved during extraction and added back in. Terpenes are natural oils from the hemp plant. We add them for better results and our fresh, signature flavor.

We believe that less is more so we keep ingredients as simple and close to nature as possible. 

Jupiter is 100% certified organic, all-natural, vegan, non-GMO. It’s always made in small batches and is minimally processed.

We never use any fillers or artificial colors, flavors, or preservatives.

Yes. It’s both! All Jupiter products are 100% USDA Certified Organic and all-natural.

They’re also 100% vegan and non-GMO.

We never use any fillers or artificial colors, flavors, or preservatives.

We focus on minimal processing, including a gentle extraction technology without the use of ethanol and other potentially harmful chemicals. Our extraction method uses only a natural gas (C02) which evaporates completely before bottling, leaving no residues.

Everything we do is to ensure that Jupiter products are as pure, natural, and effective as possible.

Each and every batch of Jupiter is triple tested for purity and strength by several independent, third-party labs before it can get shipped. 

We test our hemp plants before and after harvest. We test our hemp extract after it is made. Finally, we test the finished product.

Our lab tests go far beyond the basics. They proof that Jupiter is free of pesticides, microbes, heavy metals, mold, yeast, lead, mercury, and many other harmful chemicals and contaminants.

These tests also check and verify the exact amounts of CBD, other cannabinoids, and terpenes in each batch, so that you know exactly what you get. 

You can see our lab results for yourself here.

We believe that you have the right to know what’s in the products you purchase.

So we show you the exact amounts of CBD you get in each bottle and in each serving.

Our products contain the following amounts of CBD:

Jupiter 450mg

Our lowest strength contains 450mg of total CBD per bottle, which is  15mg of CBD per serving. The bottle contains 30 servings of 1ml each, that’s 1 fl oz total.

Jupiter 900mg

Our medium strength contains 900mg of total CBD per bottle, which is  30mg of CBD per serving. The bottle contains 30 servings of 1ml each, that’s 1 fl oz total. 

Jupiter 1350mg

Our most potent strength contains 1350mg of total CBD per bottle, which is  45mg of CBD per serving. The bottle contains 30 servings of 1ml each, that’s 1 fl oz total. 

Jupiter Sample

Our sample contains 210mg of total CBD per bottle, which is 15mg of CBD per serving. The bottle contains 14 servings of 1ml each. That’s a two-week week supply with daily use.

If you’re a beginner, we recommend that you start with our lowest 450mg CBD strength.

CBD takes some time to show its full effects, so take Jupiter daily and give it 30 days for the best results.

If you’re looking for more advanced results or need a little extra help, try Jupiter in medium (900mg CBD) or high (1350mg CBD) strength.

Compare the three strengths of Jupiter Organic CBD Oil here.

It’s simple: Place Jupiter drops under your tongue, hold for 30 seconds, and swallow. All done. You should be able to feel the effects of Jupiter within 15-30 minutes. 

Tip: It takes some time for you to feel the full benefits of CBD, so use Jupiter daily for 30 days to get the best results.

Unopened bottles of Jupiter are typically good for about 24 months after we ship them.

Your bottle will show a lot number and expiration date on the bottom. The lot number can be used to see the lab tests for your specific batch here.

Tip: To keep the product fresh, keep your Jupiter bottle closed and store it away from humidity, heat, and light.

Jupiter Drops are made with full spectrum CBD oil which are gently extracted using a proprietary method to retain as many beneficial plant ingredients as possible.

For maximum results, we use only whole, full-spectrum oil and never use any isolates or fillers.

No. None of our products contain any CBD isolate, because we believe that isolates are a low-quality ingredient.

Here’s why: CBD isolate, as the name suggests, is only pure CBD and nothing else. While that may sound good at first, you get much better results by taking CBD together with the other natural compounds found in the hemp plant.  

This includes the naturally occurring other cannabinoids like CBG and CBC, plus terpenes (essential oils) found in hemp plants. 

In short, the closer you stay to nature, the better the effects. That’s why we only use real CBD hemp extract in our products and never CBD isolate.

We use a proprietary hemp extraction and purification technology that uses only subcritical CO2 extraction. C02 is simply short for carbon dioxide, a natural gas found everywhere in our atmosphere. 

After our hemp extraction is done, the C02 evaporates completely, leaving no residue. We then recycle the C02 so that it can be used again. 

This gentle process allows us to skip all chemical solvents like ethanol and to only minimally process our hemp extract, preserving natural cannabinoids and essential oils. It’s also much more environmentally friendly.

Both the regular and sample bottles of Jupiter come with a 1ml dropper. The dropper has a line on it that shows you the correct serving size.

We only use USDA certified organic MCT oil, made from fresh coconuts.

MCT oil not only tastes great and is a healthy fat, it also fuels your brain and has many other benefits. Best of all, it has a clean and neutral taste.

We recommend to always consult your physician before adding any dietary supplement, including CBD, to your daily routine. 

This is especially important if you’re using any medication, so please always check with your doctor first before taking any Jupiter products with any medication. CBD may not be appropriate to take with your medication.

Please note that our products are not intended to diagnose, treat, cure or prevent any disease. 

We recommend to always consult your physician before adding any dietary supplement, including CBD, to your daily routine. 

This is especially important if you’re pregnant or breastfeeding, so please always check with your doctor first. CBD may not be appropriate to take while pregnant and breastfeeding.

Please note that our products are not intended to diagnose, treat, cure or prevent any disease. 

Order Questions

If you’re not satisfied with your purchase for any reason, you can return any Jupiter product within 30 days for a full refund. It’s as simple as that.

You can see more details at www.getjupiter.com/returns 

Got questions? Please contact us any time at [email protected] or use the chat on the bottom right. We’re here to help!

You can try any Jupiter product risk-free for 30 days. Love it, or you get a full refund.

It’s as simple as that. We offer a 100% happiness guarantee, meaning you can get a full refund for any reason. Your satisfaction is our main priority.

All Jupiter products come with a risk-free, 30-day trial. We guarantee you’ll love Jupiter, or you get your money back.

If you’re not satisfied for any reason you can get a full refund within 30 days of your purchase.

Got questions? Please contact us any time at [email protected] or use the chat on the bottom right. We’re here to help! 

Yes. Jupiter can be shipped to all 50 states.

That being said, while CBD is legal on a national level, please always check your local laws before buying to make sure CBD is legal where you live. It is your responsibility to know and follow your local, state, and federal laws.

All orders come with free, fast shipping. Depending on where you live, shipping usually takes about 2-3 business days.

Jupiter orders ship free and usually arrive within 2-3 business days. 

If you have an issue with your order please email us at [email protected] or use the chat on our website for even faster service.

Yes. If you’ve placed an order and would like to modify your shipping address or other order details, please email us at [email protected] or use the chat on the bottom right for even faster service.

If the order has not yet shipped, we can still modify your order. If the order has already shipped, you can return your purchase and we can modify the order to your liking after receiving the return.

If you’ve placed an order and it has not yet shipped, you can cancel the order by  emailing us at [email protected].

For even faster service, please use the chat on our website.

You can enter your gift or discount code during checkout. If the code is valid, it will automatically be applied to your order.

Jupiter is currently only available in the United States.

We’re required to charge sales tax in a number of U.S. states in accordance with state and local laws. Sales tax varies depending on the state and city we ship to.

Yes. We offer substantial discounts for veterans and military, as well as for police, EMT, and firefighters.

Thank you for your service, we feel honored to assist you.

Please see www.getjupiter.com/discount-program for details and to apply.

If you have any issue with your order, we are here to help make it right.

Please contact us any time by email at [email protected]. For even faster service, please use the chat on our website.

Jupiter is exclusively available on this website. We do not sell our products anywhere else, so to ensure you’re buying an authentic Jupiter product please always order through www.getjupiter.com   



Subscription Questions

You live a busy life so we’re offering Jupiter as a convenient monthly subscription. 

When you subscribe you save 20% and your order automatically ships each month. Simply set it and forget it, so you can focus on the things that matter most.

You can skip, pause, or cancel your subscription at any time by logging into your Jupiter Account.

Got questions? We’re here to help! Email us at [email protected] or click the chat on the bottom right.

Log into your account here to manage your subscription: www.getjupiter.com/my-account/ 

Got questions? Email us at [email protected] or click the chat on the bottom right.

To update your credit or debit card, your address and other information, please log into your account here to manage your subscription: www.getjupiter.com/my-account/ 

Got questions? Email us at [email protected] or click the chat on the bottom right.